A network operations center or NOC is a integrated location where IT support experts can organize, monitor and maintain client networks.

Many managed IT service providers (MSP) use these centers to ensure 24/7 uptime for all of their clients. An MSP maintains an internal NOC, outsources a third-party provider, or chooses a mixed solution; nevertheless, NOC services, tasks and responsibilities stay the same.

The network operations center (NOC) is a true 24/7 business. This level of coverage is more mission-critical than basic Help Desk coverage. If you?re big enough, you can build your own, but this is by no means an economically viable option for every MSP.

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